Privacy Policy

Updated September, 2020

Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to the authorised members of staff. Your personal health information may be used for National & State Health Registers, quality assurance (Accreditation) and for continuity of care with other treating health professionals.

Complaints

If our staff or service have not lived up to your expectations please let us know. You can make a complaint to any Mamu Health Service Limited staff member or by filling out our Complaints Form.  We respect your privacy. Your information is confidential and will only be seen by relevant staff. We appreciate you taking the time to make your complaint.

Further Help

If you make a complaint and are not satisfied with the way the complaint has been dealt with by Mamu Health Service Limited you can contact the Office of the Health Ombudsman. Details are below:

Office of the Health Ombudsman

Contact Phone: 133 646

Contact Fax: 07 3319 6350

Contact Complaints Email: complaints@oho.qld.gov.au

Contact General Enquiries Email: info@oho.qld.gov.au

Contact Address:

PO Box 13281
George Street
Brisbane QLD 4001

We acknowledge the traditional Owners of the land on which we meet, and walk, work, live and pay our due respects to Elders past and present.